Support
Support and contact
We're here to help clinicians and administrators get the most from 1Round.
Never send patient information to support. No names, MRNs, dates of birth or other health information by email, text or chat. Describe the problem without identifying anyone.
Response time
Within 24 hours
Email us any time, day or night. We'll get back to you within 24 hours.
Report a security concern
Suspicious messages, possible vulnerabilities or account concerns. See what we'll never ask for.
What to include in a request
- Your name, group and role
- The facility involved, if any
- What you were trying to do, and what happened instead
- The date and approximate time
- Your device and browser, and any error message (screenshots only if they show no patient information)
Frequently asked questions
How do I get access?
Accounts are set up by 1Round for each physician group. If your group already uses 1Round, ask your practice administrator to add you. If not, request access and we'll follow up by email.
What do I need from PointClickCare?
You need your own PointClickCare login for the facilities you round in, and each facility must approve the 1Round integration in PointClickCare. We coordinate that approval with the facility once your group asks us to.
What if sign-in fails?
You sign in on PointClickCare's own page, so first check that your PointClickCare login works there. If it does and 1Round still won't open, email support@1round.ai with the time it happened and the facility. Never send your password or a verification code.
Who do I contact about billing?
For questions about your group's subscription or invoices, email support@1round.ai. We will never ask for card or bank details by email, text or phone; payments go through secure Stripe pages.