Security
What 1Round will never ask you for
Scammers sometimes pretend to be software vendors. Knowing what we will never ask makes a fake message easier to spot.
1Round will never ask you for
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Your PointClickCare password anywhere except PointClickCare's own sign-in page, or a verification code, by email, text, phone or chat.
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Patient names, MRNs or other health information by email, text or chat.
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Patient information by email. Our emails only tell you something is ready to review, with a link to sign in.
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Card or bank details by email, text or phone. Payments go through secure Stripe pages.
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To tell you by email or text that our payment details changed. If you get one, email us at security@1round.ai before paying.
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To install software or take remote control of your computer.
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To share your login. Every clinician has their own account.
How to recognize our messages
Our emails come from @1round.ai addresses. If something looks off, don't click. Contact support@1round.ai.
To report a suspicious message or a security concern, email security@1round.ai.
For facility administrators
We only contact you about connecting 1Round in PointClickCare when a physician group you work with has asked us to. If you weren't expecting this, don't approve anything. Check with the group first.